Frequently Asked Questions
Here you will find a collection of frequently asked questions with TG 1000 and the appropriate answers and solutions.
Important: First of all check if the firmware is up-to-date on all receivers and transmitters. If not, please complete a firmware upgrade (see instructions).
It may be that after multiple network access the website of the Chameleon software is loaded from the browser cache. In order to achieve the complete reload of the web page, you should always empty the browser cache after a firmware upgrade of the receiver. Depending on the browser, the procedures differ from each other.
Microsoft Internet Explorer:
Extras / Internet Options / Browser History / Delete..
Mozilla Firefox Version 20:
Extras / Settings / Network / Cached Web Content / Delete
Google Chrome Version 26:
Adapt Google Chrome (upper corner on the right next to the address bar) / History/ Delete Browser Data.
Safari up to Version 6:
Settings / Safari / Empty Cache
Safari Version 6:
Safari Settings / go to ADVANCED / Tick “Show menu developer in menu bar” / Select developer in the menu / Empty cache.
Opera Version 10:
Menu Extras / Delete internet traces
Make sure to assign each device its own Device ID. If this is not the case, the Chameleon Software will display an error message. For a better overview, you can assign the numbers according to the order of your devices in the rack from the top to the bottom (the top receiver is then number 1).
With low-power client devices (older tablets and smartphones), it may be that the continuous data interchange (HTTP request) between receiver and device cannot be guaranteed. This means that the scan data cannot be transferred quickly enough from the receiver to the client. Start the scan again on a powerful device such as a laptop or decrease the bandwidth of your scan.
This problem can occur when the client devices do not have enough hardware resources (mostly older tablets or smartphones). Select a more powerful client device. Basically the load of the client device increases with the growing number of receivers in the network.
When accessed via network the message “Error 403 Forbidden” is displayed instead of the Chameleon software, because the networked receivers are currently controlled by another client of the network. The access is limited to one client device for controlling and monitoring.
However, if no other client device is enabled and you still receive the message, you should reload or refresh the page. With most browsers, this can be done by using the F5 key or by selecting the “Refresh” icon next to the address bar. If you cannot directly access, wait about 10 seconds and try again.
If a TG 1000 transmitter is active on the channel/frequency, please turn it off. If an RF level for antenna A or B is displayed even when the transmitter is switched off, the currently used frequency is disturbed. For a more detailed display, please open the “RF meter” function in the receiver menu. Here the RF level of both channels is displayed in high resolution.
If the TG 1000 receivers are in the network and you can access the Chameleon software, you can perform a frequency scan in the desired range to identify disturbances.
Check whether the “Panel Lock” function is enabled (message on the display). To unlock, press and hold FNC and ESC for approximately 3 seconds. The front panel will then be released.
The firmware of the transmitter is not compatible to the software in the receiver. Please upgrade the transmitter. (Press FNC button -> Select Tx upgrader)
Check the network permission for the TG 1000 network. The software requires a network discovery. Therefore, it should be declared as a home network.
After changing the network settings, please restart the receiver so that all changes are accepted in the network.
Verify that the correct type of battery is selected (alkaline / NiMH) at the receiver. The battery life is based on and calculated from discharge curves by TG 1000. If the wrong type of battery is selected, the display of the handheld or beltpack transmitter does not indicate the actual battery level. Synchronise the transmitter after each modification.
Did you enable the "Power Lock" function? Press the on-off button until the message "Power Locked" is displayed. Release the button and then press the on-off button again until "Off" is displayed. You can disable this function in the receiver at any time. Afterwards synchronise the transmitter.
The TG 1000 system can operate up to 24 channels (12 units) without an external antenna splitter simply by cascading (looping through). For this use the optional "WA-CKL" cable set. Connect the antennae to the first receiver, and then connect a maximum of another 11 receivers by using "WA-CKL". The first receiver now supplies all receivers with the RF signal.
- We recommend using the standard antennae (included) for smaller applications where a direct line of sight between the transmitter and receiver is guaranteed.
- For a better transmission quality we recommend using remote omnidirectional antennae. The reception of this antenna is evenly in a horizontal way. For longer cables, use an antenna amplifier or an active antenna.
- For an optimised transmission, we recommend using remote directional antennae, which are aligned on a certain area. Thus, interference from the environment can be minimised. For longer cables, use an antenna amplifier or an active antenna.
Optimise the radio transmission by allowing for the following points:
- Check the alignment of the antennae and align them V-shaped.
- Check the area on jamming equipment.
- Correct the transmitter power under consideration of the distance between transmitter and receiver. "Standard" = short to average transmission range, "High" = average to far transmission range.
- For an optimised signal supply use remote antennae and antenna amplifiers or active omnidirectional or directional antennae with long cables.
Make sure that all TG 1000 components are turned on.
Check to see if there is a connection between the transmitter and receiver.
When the red sync LED is illuminated check the settings and synchronise the transmitter again.
Check if the RF and audio level is displayed on the receiver's display. Make sure that the cables have no defect.
Make sure that "TX mute" is not active.(Receiver will display the icon "M" when active)
It can interfere with other wireless systems in the area or the interference can be caused by DVB-T. In this case, please select an interference-free frequency (e.g. by scanning or stored groups / channel setups).
- Make sure that the transmitter is turned on.
- Hold the transmitter in front of the infrared diode at the receiver.
- Make sure that the infrared diode of the transmitter is not covered.
- Check the battery level. If it is too low, the Sync operation can be affected.
The red LEDs indicate that settings have been made at the receiver, relating to the transmitter. Synchronise the transmitter in order to transmit the new settings so that the system works fine.